How to return your product?
Please find below steps to know how to fill ORF and return related procedure:
1. Sign in to your Anaz Account, select My Orders.
2. Select the order you wish to return and click on the Manage Order button.
3. Click on Return Items.
4. Fill in the Return Form. The available return options (drop-off/pick-up) will be displayed in this form.
5. Pack your Anaz parcel securely, with the product in the original and undamaged manufacturer's packaging as delivered to you and print the Return Label.
If you are from inside Dhaka then print 1 copy of the return label & secure the copy on the top of Anaz box & if you are from outside Dhaka then print 2 copies of the return label and stick 1 copy on the top of Anaz box and also give a copy inside the Anaz box too.
6. If you selected Pick-up then you will be contacted within 72 hours of the return request. If you selected Drop off then you can drop it to your nearest drop off point within 3 working days from the return request.
If you do not get any drop off point from your area then you need to return that item via Sundarban Courier Service as per below address:
To: Anaz BD (anazbd.com)
Receiver Number: +8801792024484
Address: Office Address: KA/33, South Badda, Gulshan-1, Dhaka-1212, Cell- 01792024484
** Or please knock us using online chat to our Anazbd.com Online Shopping Facebook page. Also you can open a file to return and refund through anazbd.com website messenger chat.
NOTE: As, the situation in our country is not stable due to the COVID-19. So you might experience delays in the return process. We seek your cooperation for the inconvenience and we are trying our best to process the return as soon as possible. Stay home and be safe.