Returns Policy
- If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
- Please note that some products are not eligible for a return if the product is "No longer needed"
- For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). For more information on warranty claims please view our Warranty Policy
You will always find the relevant terms on the product page (Return Policy tab).
Returns Policy per Category
Bags and Travel
Bedding & Bath
Cameras
Computers & Laptops
Digital Goods
Fashion
Furniture & Décor
Groceries
Health & Beauty
Home Appliances
Kitchen & Dining
Laundry & Cleaning
Media, Music & Books
Mobiles & Tablets
Mother & Baby
Motors
Pet Supplies
Service Product
Special Digital Products
Sports & Outdoors
Stationery & Craft
Tools, DIY & Outdoor
Toys & Games
TV, Audio / Video, Gaming & Wearables
Watches, Sunglasses and Jewellery
Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.
Please note that this policy does not apply to ANAZ Global products.
Valid reasons to return an item
- Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
- Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
- Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only
Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:
Please note that this policy does not apply to ANAZ Global products.
| Payment Method | Refund Option | Refund Time |
| All | Refund Voucher | 1-2 working days |
| Debit or Credit Card | Debit or Credit Card Payment Reversal | 9-10 working days |
| bKash | Bank Deposit / Mobile Payment Reversal | 7 working days |
| Cash on Delivery (COD) | Bank Deposit | 4-5 working days |
| ANAZ Voucher | Refund Voucher | 1-2 working days |
Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.